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About Us
Waggitt are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Waggitt
191 Anns Hill Road
Gosport
Hampshire
PO12 3RF
Phone: 023 92 421244
Evenings until 8.30pm 023 92 502667
Email: sales@groovy-dogs.co.uk
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
UK residents Postage and Packaging Rates are now as follows.
Orders under £30.00 are charged at £3.95
Orders over £30.01 but under £50.00 are charged at £5.25
Orders over £50.01 but under £80.00 are charged at £6.95
Orders over £80.01 are charged a fixed rate of £8
Delivery Schedule
We deliver your order right away. We will normally send your order to you in 5 days business days, please note that during busy periods delivery times will be longer.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
All orders and prices within the uk are inclusive of vat.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
If you prefer not to place your order online using your credit card details. Please choose the option for you to place your order online but phone through your credit card details direct to us.
When placing any orders by phone or over the internet, please make sure that you are sure of the sizing and description of the product at the time of purchase. Waggitt cannot be held responsible for wrongly ordered goods and unless notified within 12 hours of placing the order this cannot be corrected.
CHEQUE PAYMENTS:
We apologise for any inconvience. As of January 2007 we have changed the way that cheque orders are processed. If you wish to place an order using a club cheque, all orders will be processed once a cheque has been recieved and goods will be sent once payment has cleared.
(We apologise for any inconvience this may cause, but it is embarrasing chasing payments and a position we no longer wish to be in)
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on daytime.
Waggitt
191 Anns Hill Road
Gosport
Hampshire
PO12 3RF
Tel number 023 92 421244 during working hours.
Second Line: TEL: 023 92 584748
Out of hours strictly before 8pm 023 92 502667
Privacy Policy
Waggitt do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy
You may for any reason cancel your order, at any time, before the goods are despatched, or within 7 working days ( for uk orders) from recieving the items. This does not affect your stautory rights as a customer. Waggitt will make a full refund (excluding p&p) provided the goods are returned in re-saleable condition with their original packaging and within 7 days of recieving the order.
We will refund with 14 days of the goods bieng returned. We strongly recommend that you use a tracked and insured postal courier. If you do however recieve damaged or faulty goods please inform us and we will then arrange for a replacement to be sent.
EMBROIDERED CLOTHING AND ACCESSORIES.
It is the legal responsibility of the
customer to ensure no copyright
is infringed by instructions given.
Waggitt, neither its owners or its
servants can accept liability for
any infringements.
All products are shown with the manufacturers guidelines for sizing and colours. All items within these sections are not returnable with exception to the following reasons.
We have supplied the wrong colour, size or embroidery design or garment choice.
We have mispelt any personalisation to your garment, or used the wrong colours as per your order instructions.
All of our orders are embroidered usually with 48hrs of reciept of design, if you have made a mistake during the ordering process we would need to have confirmation of this within 12hrs of ordering.
When placing any orders by phone or over the internet, please make sure that you are sure of the sizing and description of the product at the time of purchase. Waggitt cannot be held responsible for wrongly ordered goods and unless notified within 12 hours of placing the order this cannot be corrected.
All designs and artwork are copyrighted. Licensing has been paid by Waggitt, Reproduction, copying, or use of the designs, or artwork is strictly forbidden. , designs © Dakota Collectibles © Dusan Balara© Creative designs.
©waggitt
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